Products not eligible for return: Custom Orders (i.e. products that are custom made or made-to-order). Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc. Any product that has been assembled, installed, modified, or used in any way. Any product not in resalable condition. Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by Rustic Furniture Marketplace. Any product that is not in the original box with sufficient packaging materials.