Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within 1-3 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us atorders@rusticfurnituremarketplace.com. Please allow 2-5 business days for delivery once your order has shipped.

General Shipment Information:

  • We cannot deliver to a PO box.
  • Taxes may apply, depending on the state.
  • Additional fees may apply for remote locations which are defined by the shipping company. This situation rarely occurs. 

If you have any questions about the status of your order or its delivery or have special shipping requests, please feel free to contact us between 8:00 a.m. and 5:00 p.m. CST, Monday through Friday at 833-278-7842 or email customerservice@rusticfurnituremarketplace.com.